Terms of Service.

The rules of the road. What you can do with Kneady People, what you can't, what we promise, and what happens if things go sideways. Plain English where the law allows.

Effective June 11, 2026

1. The agreement

These Terms are an agreement between you and Kneady People LLC (“Kneady People,” “we,” “us”). By using the website, tools, or any other service we provide (collectively, the “Service”), you agree to these Terms. If you don't agree, please don't use the Service.

Our Privacy Policy is part of this agreement — it describes how we handle your data.

2. Accounts

Some features require an account. To create one, you need a valid email address and you need to be at least 16 years old. You're responsible for what happens under your account — keep your password reasonable, don't share your login.

Authentication is handled by Clerk. We don't see or store your password directly.

3. Acceptable use

You agree not to:

• Use the Service for anything illegal.
• Generate content that's defamatory, harassing, hateful, or that targets specific people or groups in bad faith.
• Generate sexually explicit content, content sexualizing minors, or content depicting non-consensual acts.
• Generate content designed to deceive — impersonating a real person, faking testimonials from clients who didn't give them, fabricating clinical claims, or anything intended to mislead a third party in a material way.
• Reverse-engineer, scrape, or systematically copy the Service or its underlying data.
• Probe, test, or attempt to bypass our security, rate limits, or paid-tier gates.
• Resell access to the Service without our written permission.
• Use the Service to spam, phish, or distribute malware.
• Upload content that infringes a third party's rights (copyright, trademark, privacy, publicity).
• Submit content containing protected health information (PHI) that hasn't been properly de-identified — our SOAP Notes tool is designed to operate without identifiers, and we don't accept the data-processor responsibility that receiving PHI would create.
• Use the Service in a way that violates the laws, regulations, licensing requirements, advertising rules, scope-of-practice limits, or professional standards applicable to your practice and jurisdiction. You are solely responsible for ensuring that any content you generate, post, send, or use commercially through Kneady People complies with these obligations, including any record-retention rules that apply to your license — Kneady People's tools are drafting aids and do not satisfy contemporaneous-recordkeeping obligations.

We reserve the right to suspend or terminate accounts that violate these rules. For serious safety or legal violations, suspension may be immediate.

Username and listing reservation.We may reclaim, rename, or remove account usernames, organization names, directory URLs, or community handles that impersonate another person or business, infringe a third party's trademark or other rights, create confusion with an existing party, or otherwise violate these Terms.

4. AI-generated content

Kneady People uses AI (currently Anthropic's Claude) to generate text for tools like the Content Studio, Haiku Generator, SOAP Notes, Rate Raiser, Testimonial Request, and Review Cards. A few important points:

• Output is not advice.Generated text is not legal, medical, clinical, tax, or financial advice. It is a starting point you adapt with your own judgment. The SOAP Notes tool, in particular, restructures what you give it — it does not assess the client, and it doesn't replace your clinical record-keeping.
• Not an EHR or HIPAA-compliant records service. The Content Studio, SOAP Notes, and related tools are drafting aids only. Kneady People is not an electronic health record (EHR) system, practice-management platform, or HIPAA-compliant records service. The Service is not intended for the storage or transmission of identifiable patient records and should not be used for regulated clinical recordkeeping. If your jurisdiction or licensing board requires original, contemporaneous, signed clinical records, you remain responsible for maintaining those separately — Kneady People does not timestamp, sign, or attest to the authenticity of any output.
• Output may be wrong.AI models hallucinate. They can produce plausible-sounding statements that aren't true. You are responsible for reviewing what we generate before you act on it or share it.
• You own what you generate, to the extent the law recognizes ownership.To the extent we hold any rights to the output of an AI tool we provide, we assign them to you. However, you acknowledge that purely AI-generated content may not qualify for copyright protection under applicable law (the US Copyright Office has taken the position that AI-generated works without sufficient human authorship are not copyrightable), and we make no representation that any output is protectable. According to Anthropic's current API privacy policy, Inputs and Outputs submitted through their API are not used to train their general models; Anthropic may retain Inputs and Outputs for a limited period for safety, abuse-detection, and policy-enforcement purposes per their policy. See Anthropic's privacy policy for current terms.
• We don't guarantee uniqueness.Two users could submit similar prompts and receive overlapping outputs. The text you receive isn't a copyright-protected piece of creative work the way human writing is.
• Optional marketing license.We do not use your generated content for marketing, training, or showcase unless you give us specific, opt-in consent (for example, by checking a box on a testimonial form). Absent that consent, we have no right to display, reproduce, or excerpt your generated content beyond what's required to run the Service for you.
• Generated images. The Studio can also generate images. The same points above apply — output may be imperfect, may not be protectable by copyright, and is not guaranteed to be unique. You are responsible for how you use a generated image: in particular, do not use an image in a way that depicts or resembles a real, identifiable person without their permission, and do not present AI-generated imagery as a genuine photograph of a client, treatment, or result in a way that could mislead. Image prompts are processed by our image provider; see the Privacy Policy.
• Marketing, testimonials & reviews.Some tools help you draft testimonial requests, review content, and marketing copy. You are responsible for ensuring anything you publish complies with the FTC's endorsement and testimonial rules and your licensing board's advertising rules — including not presenting fabricated or incentivized testimonials as if they were genuine.

5. Your content

You retain all rights to the content you submit (prompts, profile info, directory listing details, community posts when launched). By submitting it, you grant Kneady People a limited license to host, store, process, and display it as needed to run the Service — that's it.

If you delete your content or your account, the license ends. See the Privacy Policy for our retention schedule.

Directory listings are informational only.The practitioner directory and any community-side profile pages are self-submitted listings. Inclusion in the directory is not an endorsement, referral, credentialing, verification, or warranty of any practitioner's license, qualifications, methods, or outcomes by Kneady People. You are responsible for verifying any practitioner's license and credentials before engaging them for services.

Live video events and recording.The community may host live video events (“live events”). Live events are recorded by default, and a notice is shown in the room while recording is in progress. By joining a live event — and especially by turning on your camera or microphone, or by being brought “on stage” — you consent to being recorded and you grant Kneady People a license to record, store, reproduce, and make the recording available to members (for example as a replay) and to use it to operate and promote the Service. Do not join with your camera or microphone on, or come on stage, if you do not want to be recorded. Hosts may mute or remove any participant at any time. Do not record, screenshot, re-stream, or redistribute a live event or its recording without permission, and do not share content you don’t have the right to share. Recording laws vary by location, and some US states require every participant’s consent: if you do not consent to being recorded, keep your camera and microphone off and do not come on stage — that is how you withhold consent. We retain event recordings while the community remains available so members can replay them; you may ask us to remove a recording in which you appear.

Community content & moderation.The community lets members post content. We do not pre-screen everything members post, and content a member posts is theirs, not ours — consistent with 47 U.S.C. § 230, we are not the publisher or speaker of member content. We may, at our discretion and without prior notice, remove or restrict content, limit a member’s visibility, or suspend a community, room, or account that violates these Terms or that we judge harmful. Direct messages are private between their participants; don’t post anything in the community you wouldn’t want stored on our systems.

Beta and experimental features. Some features may be labeled beta, preview, experimental, or similar. Those features are provided as-is, may change materially, and may be discontinued at any time without notice. This applies in particular to AI-backed tools where the underlying models or providers may change.

6. Copyright & DMCA

Kneady People respects intellectual property rights. We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

How to submit a DMCA takedown notice

If you believe that content on the Service infringes a copyright you own or are authorized to enforce, send a written notice to our designated agent that includes:

1. A physical or electronic signature of the copyright owner or authorized representative.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the material that is claimed to be infringing — with enough detail (URL, screenshot, page path) for us to find it.
4. Your contact information (name, address, telephone, email).
5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Designated DMCA Agent:
Nick Peterka, Kneady People LLC
325 NW 21st Ave Ste 103
Portland, OR 97209
Email: dmca@kneadypeople.com

The above agent is registered with the United States Copyright Office under registration number DMCA-1073013.

Counter-notices

If you believe content of yours was removed in error, you may send a counter-notice including (a) your signature, (b) the material that was removed and where it appeared, (c) a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, (d) your name, address, and telephone number, and (e) consent to the jurisdiction of the federal court in Multnomah County, Oregon.

Repeat infringers

We will terminate the accounts of users who are determined to be repeat copyright infringers in appropriate circumstances.

Misuse warning: submitting a DMCA notice in bad faith — knowingly misrepresenting that material is infringing — may subject you to liability under 17 U.S.C. § 512(f).

7. Subscriptions & payment

Paid memberships are billed through Stripe. By subscribing, you authorize us to charge your payment method on the schedule you picked (monthly or annual). Subscriptions auto-renew at the end of each period unless you cancel.

Founding Member pricing ($15/mo or $150/yr) is locked in for the life of your continuous subscription — even when the standard rate rises to $25/mo. If you cancel and re-subscribe later, the then-current rate applies. Founding pricing is non-transferable — if you transfer your account to another person, sell your practice, or change the billing entity, founding pricing ends and the then-current rate applies to the new account holder.

What founding pricing locks (and what it doesn't). Founding pricing locks your monthly or annual subscription rate, not any specific feature, tool, or service surface. We may add, remove, rename, or substantially change individual tools and features over time as the product evolves. We'll give existing Founding Members reasonable notice of material changes; the price you pay remains as described above.

Prices are exclusive of any sales tax, VAT, or comparable consumption tax, which we will add where required by law.

Auto-renewal notice (required by California law and applicable elsewhere): Your subscription automatically renews at the end of each billing period at the then-effective price for your plan (or, if you are a Founding Member, at your locked-in founding rate). You may cancel at any time from your account settings before the next renewal. We will also send a renewal reminder before each annual renewal where required by state law. The renewal frequency, price, and cancellation mechanism are disclosed in the checkout flow before you subscribe.

8. Cancellations & refunds

Cancellation. You can cancel anytime from Settings → Billing → Manage subscription (which opens the Stripe customer portal). Cancellation takes effect at the end of your current billing period — you keep full access until that date, then revert to the free tier.

14-day money-back guarantee. If you cancel within 14 days of your first paid charge — for any reason or no reason — email hello@kneadypeople.com and we'll refund the full charge to your original payment method. No questions asked. This 14-day window applies to your first subscription period only; it does not reset on subsequent renewals.

After 14 days.Monthly subscriptions are non-refundable for the current month once the 14-day window passes — but you can still cancel and you'll just keep access until the end of the period you already paid for. Annual subscriptions remain eligible for a prorated refund of the unused remainder of the year at any time; contact us at hello@kneadypeople.com to request a prorated annual refund.

Refund timing. Approved refunds are processed within 5–10 business days back to the original payment method. The exact arrival time depends on your card issuer or bank.

Billing errors. If you were charged in error (double-billed, billed after cancellation, etc.), email hello@kneadypeople.com and we'll fix it regardless of the 14-day window.

EU/UK consumers. You have a 14-day right of withdrawal under applicable consumer-protection law (Article 9, Directive 2011/83/EU and equivalent UK law). Our 14-day money-back guarantee above satisfies that right. By subscribing and using paid features during the withdrawal period, you consent to performance during that period; withdrawal under this article would still require the refund described above, issued in full to your original payment method.

9. Termination

You can delete your account at any time. We may suspend or terminate accounts that violate these Terms, with notice when practical. We may also discontinue the Service entirely with reasonable notice; if a paid period is interrupted by us shutting down, we'll refund the unused portion.

10. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, that defects will be corrected, or that AI-generated content will be accurate or suitable for your purposes.

11. Indemnification

You agree to defend, indemnify, and hold harmless Kneady People LLC, its officers, employees, contractors, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• your use of or access to the Service;
• any content you submit, post, generate, or transmit through the Service;
• your violation of these Terms or any applicable law;
• your violation of any third party's rights, including intellectual-property, privacy, or publicity rights;
• any misrepresentation made by you;
• any clinical or professional use you make of generated content (including SOAP-style notes, treatment summaries, or client-facing materials) — you remain solely responsible for the clinical accuracy and appropriateness of any output you use with clients.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of these claims.

12. Limitation of liability

To the maximum extent permitted by law, Kneady People and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising from your use of the Service — including any reliance on AI-generated content for clinical, financial, or business decisions.

Our total aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim, or (b) US $500.

Some jurisdictions don't allow these limitations; in those jurisdictions, our liability is limited to the smallest amount permitted by law. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, liability for death or personal injury caused by negligence in jurisdictions where such limitations are prohibited).

13. Changes to the service or these terms

We may update the Service over time — adding tools, removing features that aren't working, changing pricing for new subscribers. We'll give existing Founding Members reasonable notice of material changes.

We may also update these Terms. If a change is material, we'll update the effective date at the top and notify active accounts by email before it takes effect. Continued use of the Service after the effective date means you accept the updated Terms. We won't apply a material change to your disadvantage retroactively, and any increase to the price you pay will take effect only with your agreement or — for non-Founding plans — at a renewal after we have given you advance notice and a chance to cancel.

14. Governing law & disputes

These Terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to the Service or these Terms will be resolved exclusively in the state or federal courts located in Multnomah County, Oregon, and you consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory informal dispute resolution. Before filing any lawsuit, you agree to first contact us at hello@kneadypeople.com with a written description of the dispute. We'll work in good faith to resolve it within 60 days. If we can't, either of us may proceed to court.

15. No class actions

You and Kneady People each agree to bring any dispute against the other only on an individual basis, not as a plaintiff or class member in any purported class, collective, representative, multi-plaintiff, or consolidated action. You waive any right to participate in a class action against Kneady People in any forum.

Small-claims carveout.Either party may bring an individual claim in a small-claims court of competent jurisdiction if the claim qualifies under that court's rules and is brought solely on an individual basis. The mandatory informal dispute-resolution step in section 14 still applies before any small-claims action is filed.

If a court of competent jurisdiction finds this class-action waiver unenforceable as to a particular claim or remedy, that claim or remedy (and only that one) will proceed in court; the rest of these Terms, including the rest of this section, remain in effect.

This section does not apply to claims brought by a government entity acting in its enforcement capacity.

16. General provisions

Force majeure

Neither party is liable for any delay or failure to perform that results from circumstances beyond its reasonable control — including acts of god, natural disasters, war or armed conflict, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, infrastructure failures of cloud providers, temporary suspension or unavailability of third-party AI model APIs (including Anthropic), pandemic-related restrictions, or comparable events.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Kneady People.

Entire agreement

These Terms, together with the Privacy Policy and the Accessibility Statement, constitute the entire agreement between you and Kneady People regarding the Service. They supersede any prior agreements, statements, or sales communications.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this section is void. We may freely assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

No agency

Nothing in these Terms creates any partnership, joint venture, employment, or general agency relationship between you and Kneady People. The limited authority you grant us to act for you within a specific feature — for example, to publish content you schedule to your connected social accounts, or to transmit that content to a service provider that performs the publishing — is limited to carrying out that feature at your direction and does not make us your general agent.

Notices

We give notices via email to the address associated with your account, or by posting on the Service. You give us notices by email to hello@kneadypeople.com.

17. Affiliate program (The Fascia Network)

We run an invite-only affiliate / referral program. If you're accepted, you get a personal referral link and code, and you earn a recurring commission on the paid memberships you bring in, for as long as those members stay subscribed. The specific commission rate and any limits are stated in your invitation and in the affiliate platform we use to administer the program.

A few conditions apply to affiliates:

• Honest promotion only.No spam, no paid search bidding on our brand terms, no misleading claims, no cookie stuffing, and no self-referrals (you can't earn a commission on your own membership). You must clearly and conspicuously disclose that you earn a commission whenever you promote Kneady People, in compliance with the FTC's Endorsement Guides (16 CFR Part 255) and any equivalent rules where you operate. We may void commissions and remove you from the program for any of these.
• Attribution & tracking.Referrals are tracked by our affiliate platform via a referral link/code and a first-party cookie. Commissions are calculated on actual cleared payments and may be reversed for refunds, chargebacks, or cancellations within the platform's hold window.
• Payouts & taxes.Payouts run on the platform's schedule once a commission clears its hold window. You're responsible for your own taxes; US affiliates earning over the IRS reporting threshold will need to provide a W-9 and will receive a 1099.
• Not employment.Being an affiliate doesn't make you our employee, agent, or partner, and doesn't let you speak or contract on our behalf. It's not an MLM — there are no tiers, no buy-in, and no recruiting of other affiliates.
• Changes.We may change or end the program, or adjust commission terms, on notice; changes apply going forward and don't claw back commissions already earned and cleared.

18. Contact

Questions about these Terms? Write to hello@kneadypeople.com.